We sincerely hope and believe that you will be elated with everything about your K.Slade order. However, if you find yourself unhappy with your purchase, the item should be returned to K.Slade within seven days of receipt. Only items returned in original/unworn condition will be accepted for exchange. Once we have received the item and the above conditions are met, pending any additional charges, the new item will be shipped promptly. Buyer is responsible for shipping charges with the exception of defected merchandise. Return packages must include insurance and a tracking number. K.Slade is not responsible for any lost or damaged goods.
Please contact us with your comments/questions that you may have, and we will happily review your request.
All merchandise is final sale.
K.Slade sends all orders through the united states postal service. If you desire a signature confirmation or insurance on your package please contact us at the time of your order. Signature confirmations and insurance will require an additional charge. Orders are filled at the time of purchase, therefore, please allow one to two weeks for item to ship. Addresses within the united states will receive a tracking number to the email address provided at checkout. All international packages ship without a tracking number.
Please allow up to 7 days for your order to ship. Orders will ship out twice a week, on Tuesday's and Friday's.
Monogramming is a beautiful way to customize your bag or accessory. Because this process is done by have it takes a little longer. Please allow up to 14 days for your monogrammed order to ship.