SHIPPING
Our small team works diligently to fulfill orders as quickly as possible, but we ask that you allow seven days for your order to ship. Preorders and custom Made to Order items will ship within 4-6 weeks, or as specified at the time of order.
All orders are shipped via the carrier selected at checkout. If you desire an express shipment, signature confirmation or insurance on your package, please contact us at the time of your order. Express shipping, signature confirmations and insurance will require an additional charge. Addresses within the United States will receive a tracking number upon shipment, provided to the email address entered at checkout. All international packages ship without a tracking number, and you will be responsible for the non-refundable, required custom and import duties charged by your country. Payment of fees will release your item from customs.
RETURNS
We sincerely hope you will enjoy everything about your K.Slade order. However, if you find yourself unhappy with your purchase, the item should be returned to K.Slade within seven days of receipt. Only items returned in original/unworn condition will be accepted, and a store credit will be issued. We do not offer exchanges at this time. Once we have received the item and the above conditions are met, pending any additional charges, a store credit will be issued and you can apply it to future orders. Buyer is responsible for return shipping charges with the exception of defected merchandise. Return packages must include insurance and a tracking number. K.Slade is not responsible for any goods lost or damaged during the return process.
Contact us to begin the return process at hello@shopkslade.com. If you have any additional comments or questions we will happily review your request.
Holiday Exchange:
Christmas gift exchanges can be made through January 15th of the following year. If there is a remaining balance from the exchange you will be issued store credit. Contact us with your order number to begin the return process at hello@shopkslade.com.